repplies to complaint letter

                                                                                                                                                  

Kuta Beach Hotel

December 31st, 2015

Dear madam,

     Thank you for your letter of December 29th, 2015. we are pleased to hear that you have planned to stay for a week in bali, but we must apologize for the inconvenience of your condition here.
     We are promised to fix the condition. Our officers will be willing to help you in moving all of your stuffs.
     Once again, please accept our apologies for this condition. 

Your faithfully,

Risa Pratiwi